Product returns due to error
In any case in which the products you have ordered are not delivered and repay in quantity, kind or in any other case of obvious error, the buyer – user of our online store serves the right to immediate return of products to our Company, and in any case within three (3) days from their certified receipt, provided that they are intact and sealed, with their packaging and accompanying documents unchanged, to check and verify the error by our Company. In this case the costs of returning the products to us as well as the costs of returning the order to the buyer are borne by our Company, provided that there is no change in the way of returning the sold products (i.e. the products are returned in the same way as they were received).
Returns of defective products
In case it is found that the delivered product is defective due to the fault of the Company, the buyer – user of our online store, is entitled not to receive, but to return immediately and in any case within three (3) days from their certified receipt the defective product (intact and sealed) to the Company with all the accompanying documents and with its packaging unchanged. If it is a defect found later in delivery and the packaging does not exist, the packaging of the product is not required. The return of the defective products will be made at the expense of our Company both in terms of the costs of sending the defective products to us, as well as for the shipping costs of the new products to the buyer. After the return of the products, the defective product is inspected by the Company, which will contact you to inform you about the result of the test. If the defect is found by our Company, the product is replaced, otherwise the transaction is canceled in case it is not possible to replace the product in a reasonable time. In case of cancellation of the transaction, the refund of the original purchase is made interest-free in the same way, with which the buyer’s initial payment to the Company had been made, unless otherwise agreed in writing.
If the online order has been completed but the product has not yet been shipped, the buyer can request in writing from the Company the cancellation of his order, either through the online store or by email at email@example.com.This cancellation of the order by the buyer may result additional charges for him related to the volume of the order, the cancellation time, any charges of the Company due to this reason, etc. We will notify you in writing in the same way and through the same means that you asked us to cancel your order, any charges.